Frequently Asked Questions
Other Suggested Searches
Did you mean:
No records found.
Results 11 - 15 of 72
- Rectification of issues Within 24 hours after the job was completed, with appropriate evidence, customers can raise the issue to us via the Help Centre in the HomeHelpy app or portal. Our friendly customer service staff...
- Where do I find my invoices? If you would like to request for an invoice, please email us at enquiries@homehelpy.com.
- Location Amendment (1) To change the address for a booked service, you will have to cancel your current booking at least 24 hours before the commencement of the service via the HomeHelpy app and rebook the...
- Rescheduling (1) Customers can only reschedule a booking 24 hours before your service commences. (2) The rescheduled dates and hours must amount to be lower or equivalent to the booking fee...
- Refund 1. Cancellation refund. 2. Customer imitated refunds will be refunded in terms of credits. 3. Credits are not allowed to be encashed. 4. Refunds are inclusive of promo...